FAQ
What types of products do you sell?
We offer a wide range of stationery and apparel products. Our stationery range includes notebooks, pens, planners, sketchbooks, and more. Our apparel line is filled with colorful and creative shirts, jackets, hats, and more. Please visit our product pages for a complete list.
How can I place an order?
To place an order, simply add the items you wish to purchase to your shopping cart and proceed to checkout. You'll be asked for shipping information and your preferred method of payment. Once your order is complete, you will receive a confirmation email.
What payment methods do you accept?
We accept most major credit cards including Visa, MasterCard, and American Express. We also accept PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we offer international shipping to several countries. Please note, shipping charges, customs duties and taxes will be displayed at checkout and these costs are the responsibility of the customer.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your order.
What is your return and exchange policy?
We offer a 30-day return policy on all our products. The items should be unused, in the original packaging, and in the same condition that you received them. For exchanges, please contact our customer service.
How can I contact customer service?
You can reach our customer service team by sending an email to support@qolorfix.co. Our operating hours are Monday to Friday, 9:00 AM to 5:00 PM EST.
Can I modify or cancel my order once it's been placed?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to email us at [email address] as soon as possible.
How can I stay updated with your new products or promotions?
The best way to stay updated is by subscribing to our newsletter and following us on our social media platforms. We regularly post updates about new product launches, special promotions, and much more.
What sizes do your apparel come in?
Though we aren't able to provide it for every single piece, our apparel ranges from XS to XXL. Please refer to our size chart for specific measurements to ensure you order the correct size.